Book Refunds Policy
If your book arrives damaged, or we have sent you the wrong book by mistake, you can return it to us stating clearly what the problem is and if you would like a replacement copy or a refund. Please mark the package "Orders Returns”. We will refund the cost of returning the book to us provided there was an error on our part. If you simply decide you do not want the book anymore we will not be in a position to offer a refund.
Cooling off period.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
If you have any questions in this regard you can contact us at firstname.lastname@example.org
Subscription RefundsIf the event of duplication of payment of a membership or QEC subscription a refund will be made. For queries contact email@example.com quoting membership number.
Event RefundsRefunds of payments for conference fees may be made in the event of non -attendance or cancellation prior to conference. Details will be made available in conference brochure.