@article {Estimating2010,
title = {Estimating the Impact of Access Conditions on Service Quality in Post},
year = {2010},
url = {https://www.esri.ie/publications/estimating-the-impact-of-access-conditions-on-service-quality-in-post},
author = {O'Toole, C., and Lyons, S.},
journal = {ESRI Working Paper 343},
}