@article {How2022,
title = {How mobile phone customers fare when staying with their operator but switching plan },
year = {2022},
url = {https://www.esri.ie/publications/how-mobile-phone-customers-fare-when-staying-with-their-operator-but-switching-plan},
author = {Griffin, M., Lyons, S., and Mohan, G.},
journal = {ESRI Research Bulletin 202208},
}