Vulnerability to and acceptability of different types of sludge

Sludge is one of the most important yet underappreciated problems in modern society. Examples of sludge include unnecessarily complex paperwork requirements, hard-to-navigate documents and websites, long waiting time, and unfriendly or confusing staff interactions. However, little is known about whether some people are more vulnerable to and less accepting of some types of sludge than others. Drawing on data from a nationally representative survey with 1,591 participants from Ireland, we show that people report being particularly vulnerable to outdated websites with broken links, unfriendly staff interactions, complex documents laden with jargon, and hard-to-navigate websites. These are also the types of sludge that are least acceptable. Less vulnerability is reported to long waiting times and requirements about having to provide private information. We find only minor differences in sludge perceptions depending on whether the sludge emerges in the public or the private sector. Moreover, people with poor mental health report being more vulnerable to and less accepting of sludge. Self-reported administrative literacy is related to less reported vulnerability, and the tendency to procrastinate and a lack of time and mental energy predict more reported vulnerability to sludge. Administrative literacy and a lack of mental energy also predict acceptability of sludge.